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Importing and exporting your theme
Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScr...
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Using Google fonts in your theme
The following steps allow you to take advantage of the large range of custom fonts offered by Google. Navigate to fonts.goo...
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Increasing engagement with icons
Instead of bloating our themes with extra font files containing icons that you may or may not use, we inline SVG icons which ...
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Using tabs to organize content
Tabs are a navigation element that allow users to easily access different parts of a page, or even other parts of the Help Ce...
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Organizing knowledge base content
You can organize your knowledge base content into categories and sections and manage the order of those categories and sectio...
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Creating and editing articles
Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide manager...
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